Privacy Policy

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Privacy Policy
Last updated: 23 June 2025
At Paws for Thought, your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.
By using this website and/or providing your information, you consent to the terms of this policy.
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1. Who We Are
Paws for Thought is a dog walking service based in Witley, UK.
Email: hellopawsforthought@gmail.com
Phone: +44 7766 221198
We are committed to safeguarding your privacy and ensuring your personal data is protected in line with the UK GDPR and the Data Protection Act 2018.
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2. What Information We Collect
We may collect and process the following types of personal information:
•    Contact Information: Name, email address, phone number, home address
•    Pet Details: Your dog’s name, age, health needs, behaviour information
•    Emergency Contacts
•    Veterinary Information
•    Website Data: IP address, browser type, referring pages, and interaction with our website (via cookies and analytics tools)
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3. How We Use Your Information
We use your personal data to:
•    Provide dog walking and related services
•    Communicate with you about your bookings
•    Manage safety and health care for your pet
•    Handle invoicing and payments
•    Respond to enquiries or complaints
•    Improve our website and services
We will never sell or rent your data to third parties.
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4. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
•    Performance of a contract (e.g., providing dog walking services)
•    Legal obligation (e.g., maintaining records for tax purposes)
•    Legitimate interest (e.g., managing and improving services)
•    Consent (e.g., receiving marketing updates if you opt in)
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5. How We Store and Protect Your Data
Your data is stored securely on password-protected devices or platforms (e.g., email, scheduling tools, or cloud storage). We take all reasonable steps to protect it from loss, misuse, or unauthorised access.
We retain data only as long as necessary for the purpose for which it was collected or as required by law.
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6. Sharing Your Data
We only share personal information when necessary and with trusted third parties, such as:
•    Veterinary professionals (in an emergency)
•    Payment processors (for invoicing)
•    Legal or regulatory authorities, if required by law
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7. Your Rights
Under UK data protection law, you have the right to:
•    Access the personal data we hold about you
•    Request corrections to inaccurate information
•    Request deletion of your data (where applicable)
•    Object to or restrict how your data is processed
•    Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at hellopawsforthought@gmail.com.
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8. Cookies
Our website may use cookies or similar technologies to enhance user experience and collect anonymous usage data. You can manage your cookie preferences in your browser settings.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “last updated” date revised.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please get in touch:
📧 Email: hellopawsforthought@gmail.com
📞 Phone: +44 7766 221198
📍 Location: Witley, UK